In normal conditions, your email address maybe wrong or blocked by spam filters. You’d better check your junk mailbox or change your spam filters. Another way is leaving your usual mail address in order that you can receive all of our emails.
Order cancellation is only accepted within the first hour of placing your order as we strive to process and dispatch the orders as soon as we can. Please contact our customer support within the first hour to cancel your order. We recommend that you check through your cart before checking-out to ensure that everything is in order.
Due to high demand, orders placed after December 3rd are NOT guaranteed to arrive before Christmas. Delivery is subjected to numerous factors, but our team is working hard to ship out your orders as soon as possible. We thank you for your understanding.
The delivery times vary depending on where your order must be shipped too, and where your order is shipped from. We source our products from wholesalers and manufacturers from all over the world. When an order is made they are shipped from one of many storage facilities that house our goods from anywhere from the Far East, USA or Europe. This is why sometimes a product might take longer than a couple of days to arrive. All items in store take 3-5 business days to process. Estimated Shipping times are calculated as from the time the order leaves our warehouse, that is not inclusive of processing times. If you ever need more info on your order always contact us or send an e-mail to our support team, firstname.lastname@example.org. We are here to help!
Estimated Shipping Time. (Business Days)
United States, Canada: 7-15 days
Europe: 7-15 days
Australia, New Zealand: 7-15 days
Mexico, Central America, South America: 7-20 days
All other countries: 7-20 days
Please Note: * Above shipping times are estimates quoted by our courier companies, so Belveria cannot be liable or held responsible for any delay after dispatch. Delays do happen occasionally due to uncontrollable factors, e.g. weather change, but please be assured that Belveria will do our best to minimise any inconvenience that may arise.
Most of the time we offer product tracking, however in some cases it may be unavailable, if that's the case, contact us at email@example.com and we will keep you up to date on your order as best as we can!
Please Note: It may take up to 7 days before a tracking code becomes active!
We generally can process orders within 24 hours of payment being processed and can take 1-3 days to ship. Please note that estimated shipping and arrival dates are subject to change according to the carrier’s availability. For multiple orders, shipment may come at different times and from different warehouses. Transit time is dependent on holiday schedule and excludes holidays and weekends. Generally, orders will arrive within 8-12 days, however in some cases it may take up to 8 weeks for delivery to most locations around the world.
Mistakes happen! Send us an email as soon as you can at firstname.lastname@example.org and we'll be happy to assist you ASAP! Please note, we usually ship our orders within 24 hours so it's possible that your order was already shipped, but we will do our best to help you out regardless! We are unfortunately unable to make any address modifications once the package has been shipped out. If this happens, you will have to contact the courier directly to make the necessary changes.
If you haven’t received a refund yet, please firstly check your
bank account again.
Then contract your credit card company, it may take some time
before your refund is officially posted.
Next please contact your bank. There is often some processing
time before a refund is posted. If you’ve checked all of the above points and
still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. Please
contact us within 30 days to be eligible for the exchange. Please send us an
email at firstname.lastname@example.org to get
in contact with the support team. We will advise on the steps to proceed.
Belveria adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Till now we are unable to offer this service. Please make sure you choose the correct size, alternatively you can chat with us via our in store chat system or send us a mail if you are not sure what size to order.
Our jewelry are hand-crafted using a variety of high-quality hypoallergenic materials, including glass, resin, gold and silver plating, brass and surgical steel. Exact materials associated with each style are listed on their product detail page.
If we haven't managed to answer your question, please feel free
to contact us at email@example.com and our friendly customer service representative will get back as soon as possible, typically within 24hrs.
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