FAQs

FAQ

COVID-19

Can I place an order? Will Belveria deliver the package?

Will my order be delayed?

Is my package and product safe?

Can I return my order?

General

Where is your company located?

Do you have any retail locations?

Orders & Payment

Why don’t I receive the confirmed email after placing an order successfully?

Will I have to pay customs duties, taxes or other fees?

How do I change the currency?

Which payment methods do you accept?

Can I cancel my order?

Shipping

How Long Are Shipping Times?

Do You Offer Product Tracking?

How Can I Track My Order?

When Will You Ship My Order?

I Submitted The Wrong Address

Do You Ship World Wide?

Will my order be shipped in one package?

Where do you ship your products from?

Returns and Refunds

Conditions for return eligibility

Refunds (if applicable)

Late or missing refunds (if applicable)

Sale items (if applicable)

Exchanges (if applicable)

How to do a return?

My item arrived damaged

My order never arrived!

Safety and Security

Is it safe to use my credit card on your website?

What Is Your Privacy Policy?

What Is Your Terms Of Service?

Others

Customs and taxes

How long does it take to get a response from our Customer Support?

How to get featured on our Instagram?

Can I swap my bracelet for a different size or different style?

When will my account be charged for my order?

Payment types

Order processing

How does free shipping work?

What is your jewelry made of?

Customer Support

Contact us